Shipping Overview

The shipment is available in the following UE countries: Belgium, Bulgaria, Czechia, Cyprus, Croatia, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherland, Poland, Portugal, United Kingdom, Romania, Slovakia, Slovenia, Spain, Sweden, Hungary. For orders shipped to other locations not listed here please contact us at info@thatso.it specifying eventually your order number, we will be pleased to help you find a comfortable solution to receive your That’so products.

Shipping Options

Placed orders will be processed in the shortest time possible. The preparation and expedition of each order can take up to 3 work days. Orders made in local weekend/holiday days will be treated the next available business day. For any information do not hesitate to contact us at: info@thatso.it specifying eventually your order number.

Shipping Costs

ITALY

For all online orders above 30 euros, shipment is offered. No promotion codes nor coupon required. Standard shipping cost for Italy: 6 euros. For all products and orders under 30 euro shipped in specified areas (see shipping overview for more information).

EUROPEAN UNION

For all online orders above 50 euros (or equivalent value), shipment is offered. No promotion codes nor coupon required. Standard shipping cost EU: 12,90 euros (or equivalent value). For all products and orders under 50 euros shipped in specified areas (see shipping overview for more information). For more information about shipment and costs you can write us at: info@thatso.it. When you place an order with That’so, you will receive an order confirmation via email. If you have questions about your order please write us at info@thatso.it please specify your order number.

Out-of-stock items

For any out-of-stock products, the rest of your order will be prepared and shipped normally except for the missing items. We will notify you via email the expected in-stock date, it will ship when available at no extra charge.

Returns

If That’so products doesn’t satisfy you, you can contact us at info@thatso.it please include your order number in the subject of the email and write an appropriate description of your concern. Our customer service will take contact with you in the shortest time to give you an appropriate answer. In case you want to return a product the expedition charges will be up to you, we are unable to refund the original shipping charges unless the return is the result of our error.

Customer service

If you want to contact our customer service you can write us at:

info@thatso.it

or call us at

+39 0424590724

Returning address

Via Antonio Viviani, 8/10
36061 – Bassano del Grappa (VI)
ITALY